PRIVACY POLICY
This Privacy Policy (the “Privacy Policy”) explains how Tenant Defence BC. (“we”, “us” or “our”), collects, uses, discloses and retains information (the “Information”) that you (“you”, “your”) provide to us or which we otherwise collect when you access and use our website, immigration platform, and related services (collectively, the “Services” ). To the extent of any conflict between this Privacy Policy and any updated Terms of Service used by us, the Terms of Service will apply and govern.
BY ACCESSING AND USING THE SERVICES, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, DO NOT ACCESS AND USE THE SERVICES.
1. COLLECTION AND USE. Here we describe what Information, including Personal Information, we collect, and why and how we collect it. “Personal Information” means information that can be used to identify you (e.g., name, age, address, phone number).
(a) What? Information that we may collect includes, but is not limited to: (i) name, address, email and phone number; (ii) payment information; and (iii) usage information pertaining to your use of the Services.
(b) Why? We may collect your Personal Information for the following purposes (the “Purposes”): (i) to provide the Services; (ii) to conduct internal reviews and improvements relating to the Services; (iii) to keep a record for legal purposes; and (iv) to carry out any other purpose which is disclosed to you and for which you consent, or is otherwise permitted by applicable law.
(c) How? We may collect Information from you, and any devices you use, through: (i) your access and use of the Services; (ii) our use of cookies and similar technologies to track and analyze user activity; and (iii) our use of web analytics services. We may also collect Information from third parties. We will protect any Personal Information we receive according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the Personal Information and applicable laws. We only collect and use Personal Information to the extent necessary to fulfill the Purposes.
2. DISCLOSURE. Here we describe when and how we may disclose Personal Information.
(a) When? We may disclose Personal Information as follows: (i) to third-party service providers in order to help us fulfill the Purposes (e.g., payment processors, web analytics services); (ii) to affiliates or third parties in the event of a proposed reorganization, merger, transfer or other disposition of all or any portion of our business, assets or equity, subject in each case to customary confidentiality agreements; and (iii) to the extent disclosure is required or permitted by applicable law.
(b) How? We only disclose Personal Information to the extent necessary to fulfill the Purposes. We take reasonable measures to ensure that the rules set forth in this Privacy Policy are complied with when we disclose Personal Information to third parties. This may include, without limitation, obtaining contractual guarantees from third parties to implement appropriate technical and organizational measures in accordance with applicable law. Personal Information may be stored and processed in any country where we have facilities or in which we engage third party service providers. By using our Services, and/or otherwise providing us your Personal Information, you consent to the transfer of your Personal Information to countries outside of your country of residence. While such information is outside of Canada it is subject to the laws of the country in which it is held, which may have different Personal Information protection laws, and may be subject to disclosure to the governments, courts, law enforcement or regulatory agencies of such other country. However, our practices regarding your Personal Information will at all times continue to be governed by this Privacy Policy.
3. CONSENT. We will not process your Personal Information without your consent, unless we are permitted or required to do so by applicable law. Your consent may be express or implied, depending on the nature and sensitivity of the Personal Information, your reasonable expectations, and the circumstances surrounding the collection of the Personal Information. Express consent is when you willingly agree (e.g., orally or in writing) to the processing of your Personal Information for particular purposes. Implied consent is when: (a) you do not expressly give consent, but you volunteer Personal Information for obvious purposes that a reasonable person would consider appropriate in the circumstances; or (b) you are given notice and a reasonable opportunity to opt-out of your Personal Information being processed for specified purposes, and you do not opt-out.
4. RETENTION. We will retain your Personal Information as long as necessary to: (a) fulfill the Purposes; (b) protect our legal rights; and (c) comply with applicable law. We will securely delete or anonymize the Personal Information once it is no longer necessary for us to hold it. We are not responsible for any liability or loss you experience as a result of any such disposal of Personal Information.
5. SECURITY. We utilize commercially reasonable security procedures and practices appropriate to the nature of the Personal Information we collect, use and store. We do this to minimize the risks of loss, misuse, unauthorized access, disclosure and alteration of Personal Information. However, no method of storage or transmission over the Internet is 100% secure. Therefore, we cannot guarantee its absolute security.
6. RIGHTS. You have certain rights relating to your Personal Information, subject to applicable law, including without limitation: (a) the right to withdraw your consent to the processing of your Personal Information at any time (but please note that withdrawing your consent to the processing of Personal Information may impact your ability to use the Services); (b) the right to make a complaint regarding the processing of your Personal Information; (c) the right to a copy of your Personal Information; and (d) the right to correction of your Personal Information. If you would like to exercise any applicable rights, please contact us as set out below.
7. GENERAL. We may modify this Privacy Policy at any time, so please review it periodically. By continuing to use the Services after any modification, you consent to be bound by the modified Privacy Policy. This Privacy Policy is governed by the laws of British Columbia. If you have any questions about this Privacy Policy, please contact us at: Thierry@tenantdefence.com